Sometimes it can happen that some documents don't show the fields to the signers and below you can see why this happens.
It is important when we prepare a document to use the color fields as guidelines, meaning that each signer has a color and his/her info and signature box must be in that color.
Grey fields are used by the sender to add information and they are not editable for the signer.
Always write the information in the fields or boxes ✔️
Any information written in the text field on the top left will not be visible to the signer ❌