For real-time information on the current system status and possible downtimes, please visit our status page at the following link: 👉 Xodo Sign Status Page.
Additional information, service notifications, and scheduled maintenance updates can be found below:
January 2023
Scheduled maintenance on 22.01.2023.
🟠 09:00 (GMT+1) 🟢 10:00 (GMT+1)
On Sunday, January 22, we will perform scheduled maintenance from 09:00 AM until 10:00 AM (GMT+1). The maintenance will include system optimizations, infrastructure upgrades, and bug fixes. During the mentioned period, eversign might be temporarily or entirely unavailable. Normal operations are resumed once the maintenance is completed.
We thank you for your understanding!
February 2023
22.02.2023
🟠 07:00 (GMT+1)
eversign is currently facing issues during the signing experience of users working with Avast or AVG as their antivirus program. Our team is investigating this issue already and is working on a fast solution. An update will follow soon.
We thank you for your understanding!
🟡 10:00 (GMT+1)
The issue is still ongoing as we are waiting for the feedback from Avast and AVG.
🟢 23.02. 07:20 (GMT+1)
The antivirus software providers have confirmed that the false URL threat detection has been removed. Everything should be working as expected now.
Thank you for your patience and understanding so far, and we apologize for any inconvenience this has caused.
April 2023
04.04.2023
🟠 07:00 (GMT+2)
We have detected an ongoing issue with sending documents to Yahoo and AOL email addresses. Please note the issue has been escalated further to our engineering team and is currently being investigated. Yahoo Support has been contacted. We will post further information as soon as there are any updates.
We thank you for your understanding!
🟠 18:30 (GMT+2)
Please note we did not receive any updates from Yahoo so far as we are trying to prioritize this incident with them. Unfortunately, we cannot influence their blocklist and settings from our side. We are waiting for further information and reasoning behind the outage caused.
🟢 05.04. 12:00 (GMT+2)
We are happy to inform you that the email delivery issue is now resolved. We did not detect any blocked emails since 17:30 (GMT+2) yesterday.
Yahoo team did get back to us but we are not yet informed about the reasoning for the error messages and email rejections. We will be inspecting this further with them and post any updates as they arrive.
Apologies for any inconvenience this incident has caused. Please reach out if you still encounter any problems.
28.04.2023
🟠 11:20 (GMT+2)
We have detected an issue with accessing documents and templates via the Xodo Sign dashboard. Our team is currently working on the resolution with the highest priority, and we will post additional updates as soon as there is any new information.
🟢 11:45 (GMT+2)
Everything is back to normal and you should be able to access Xodo Sign without any errors. In case you encounter any additional difficulties please do not hesitate to reach out.
Thank you for your understanding!
May 2023
25.05.2023
🟠 07:00 (GMT+2)
We have detected an ongoing issue with a revoked cerificate for eversign.com. Please note the issue has been escalated further to our engineering team and is currently being investigated. We will post further information as soon as there are any updates.
We thank you for your understanding!
🟡 09:30 (GMT+2)
The cause of the issue is identified and our team is working on resolving the certificate problem with the highest priority. Thank you for your patience while we correct the problem.
Please note that the problem is present for Safari and Google Chrome browsers. In case you urgently need to access Xodo Sign you can use an alternative browser instead (e.g. Firefox, Microsoft Edge).
🟢 11:10 (GMT+2)
Please be informed that our team has resolved the certificate issue and Xodo Sign (eversign.com) is accessible once again in any browser! We apologize for any inconvenience this has caused and please note that we stay at your disposal in case you encounter any further difficulties.
October 2023
30.10.2023
🟠 07:00 (GMT+2)
We have detected an ongoing issue during the process of upgrading the subscription of already active users. We will post further information as soon as there are any updates.
We thank you for your understanding!
🟢 16:30 (GMT+2)
The cause of the issue has been identified and our team is worked on resolving the problem with the highest priority. Thank you for your patience while we managed to correct the problem.
