Submit a request
Before you submit a request
For us to be able to provide support in a most efficient way, please keep in mind the following points:
- If possible, contact us from the email used for your Xodo Sign account. When you contact us with an alternative email address (not used in Xodo Sign), our ticketing system cannot automatically identify you as a (paid) customer. In that case, our response times may take longer than expected because customers' tickets are prioritized.
- Note that we may access your account for testing purposes if you report a specific problem that can only be inspected within your account.
- More details are welcome. It is preferable that you attach a screenshot (if there are any errors) along with a description of the problem. This will enable our support agents to identify the issue more quickly.
- There is no need to send multiple independent emails about the same topic. This can only slow down the process. We will address your inquiry as soon as possible.