How to Cancel a Document

Cancelling a document stops the signing process and notifies all signers that it has been cancelled. You can cancel any document with an In Process or Awaiting My Signature status.

How to cancel a document

1. Go to the Documents page in the left navigation.
2. Find the document you want to cancel (status must be In Process or Awaiting My Signature).
3. Click the action button on the right side of the document row.
4. Select Cancel from the dropdown menu.
5. Confirm the cancellation when prompted.

The document will appear in your Cancelled documents list. All signers who have not yet signed will receive an email notification.

Can I undo a cancellation?

No. Once cancelled, a document cannot be reactivated. If you need to restart the signing process, create and send a new document.

Cancelling vs. deleting

Cancelling stops the signing process but keeps the document in your account for records. Deleting removes the document entirely. Use Cancel when you want to stop the process but retain the document history.