If you run into an issue that isn't covered in our Help Center, our support team is here to help. Here's how to get in touch and make sure your request is handled as quickly as possible.
How to submit a support request
- Visit the Xodo Sign Help Center.
- Click Submit a Request or use the support widget at the bottom of any Help Center page.
- Fill in the form with your details and a description of your issue.
- Click Submit. You'll receive a confirmation email with your ticket number.
Our team will respond as quickly as possible. Response times may vary based on your subscription plan and the volume of requests.
Tips for faster support
To help us resolve your issue quickly, please include:
- A clear description of the issue — What happened? What did you expect to happen?
- Steps to reproduce — How can we recreate the problem?
- Screenshots or screen recordings — Visuals help us diagnose issues faster.
- Your account email address — Use the email registered on your Xodo Sign account.
- The document or template name — If the issue is related to a specific document.
Before contacting support
Many common questions are already answered in this Help Center. We recommend searching here first — you may find an instant answer.
Popular self-serve resources:
Please avoid
- Submitting multiple tickets for the same issue — this slows down our response time.
- Contacting us from a different email address than your account email — we may not be able to locate your account.
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