Common Errors and How to Fix Them

Here's a guide to common error messages in Xodo Sign and how to resolve them.

"Document Could Not Be Processed"

This error usually means there's an issue with the uploaded file.

• Ensure the file is a PDF (not a scanned image or corrupted PDF). See Why You Should Use PDF Files.
• If your PDF is broken, try How to Fix Broken PDFs.
• The file size must be under 25 MB. Try compressing large PDFs.

"Invalid Email Address"

Check that the email address entered for a signer is correctly formatted (e.g., [email protected]). Make sure there are no extra spaces.

"You Cannot Add This Email"

You cannot add the same email address more than once as a signer in a document. See How to Add Multiple Signers with the Same Email for workarounds.

"Session Expired"

Your login session has timed out. Click Log In to sign back in. This is a security feature.

"Fields Not Showing for Signer"

If signers report not seeing any fields to fill in, see Why Fields Are Not Showing.

"Template Limit Reached"

Your current plan may have a template limit. See Why Can't I Create New Templates for details on plan limits.

Other Errors

For errors not listed here, please contact Xodo Sign support with a screenshot or description of the error.